Terms & Conditions
Definitions
“Cloud Apartments”, “Cloud Apartments Limited”, “CAL”, “we”, “us” or “our” means Cloud Apartments Limited, a company registered in England and Wales with the registered number 09584427 registered at address 2 Roffe Gardens Dagenham, London, RM8 1AX.
“You” means the party making a booking for an apartment with Cloud Apartments.
“Additional Services” means services provided by Cloud Apartments or third party companies approved by Cloud Apartments.
“Apartment” means a self-contained unit of accommodation within in a specific building which you have booked, and the Occupant is permitted by Cloud Apartments to occupy in accordance with an agreement to which these terms and conditions relate. At no time does Cloud Apartments offer a Booking for a specific apartment and the actual apartment provided will not be finally allocated until Check-In. Cloud Apartments may ask you to move from one Apartment to another at any time.
“Apartment type” means the size of unit in a specified building and the Occupant is permitted by Cloud Apartments to occupy in accordance with an agreement to which these terms and conditions relate.
“Permission to stay” means occupant is allowed to stay in a specific apartment for the agreed period.
“Alter Accommodation” means an alter or change in the event that we are unable to allocate you the Apartment you have booked with us at the time of Check-In or where we require you to move from your Apartment. In such event we will ty our best to offer you a similar or better size and quality in the same Building or another Building within 5 miles.
“Building” means the block or structure which the Apartment forms part of.
“Booking” means the arrangement made by you with Cloud Apartments to occupy a specified Apartment.
“Check-In” means time you designated to occupy the designated apartment.
“Check-Out” means the point in time the Occupants vacate the Apartment. On check-out, your liability for Occupation Fees will not necessarily end.
“Termination” means earlier vacation of allocated apartment then designated departure or check out date, it can be early agreed check out.
“Confirmation” means that Cloud Apartments has acknowledged and accepted your booking on a provisional basis.
“Commencement Date” means the date upon which the Occupant is entitled to occupy the Apartment.
“Common Parts or Communal areas” means the entrance lobby, stairs, corridors, lifts, lounge, laundry, and any other common areas within the Building
“Contents” means some or all of the furnishings and effects to be found in the Apartment as listed in the inventory to be provided to the Occupant on moving into the Apartment.
“Departure Date” means the date upon which you have agreed that your Occupants will vacate the Apartment and the Building having removed all their rubbish and possessions from the Apartment and leaving it in good, clean condition. See comment on Check-Out
“Security Deposit” means monies held by Cloud Apartments as security
“Fixtures and Fittings” means the furnishings and other appliances provided by Cloud Apartments in the Apartment.
“Fee Period” means the period of one month beginning on the Check in Date and on the same day of each month thereafter or any shorter period that remains between the start of a fee period and the Departure Date.
“Occupancy Period” means the period running from the Check in Date to the Departure /check out Date during which the Occupant is permitted to occupy the Apartment.
“Occupant” means the person or persons who have been named to Cloud Apartments as occupying a specific apartment.
“Rate” means the rate you are charged for each night of occupation of the Apartment booked
“Recurring Card Payment” means the authorisation by you for Cloud Apartments to charge/deduct occupation, service and security deposit fees from a valid payment card.
“Valid Payment Card” means a credit or debit card held in the name of one of the Occupants or a company which employs one of them, provided by American Express, Visa, MasterCard, Visa Delta and Maestro/Solo which has been registered with Cloud Apartments and validated by them.
“Website” means the internet booking service operated by Cloud Apartments for the purpose of selling and managing bookings of its Apartments.
“Service Fee” means the sums payable in respect of additional services whether ordered by you at booking or by the Occupants during their occupation.
“Service Media” means electrical services for power and lighting, central heating and hot water systems, drainage and water services and any data or phone services provided.
“Similar size and quality” mean an Apartment which we place in the same pricing band as the Apartment you have booked with us.
“Staff” Means any employee, agent, or contractor engaged by Cloud Apartments in relation to its operations.
Terms and Conditions
1) Bookings.
a) You’ve booked an apartment through Cloud Apartments that is owned by Cloud Apartments, an apartment that is managed by us on behalf of someone else, or a third party apartment provider.
b) Where a booking has been made online or over the phone to a staff, made in accordance with these Terms and Conditions with any specific amendments advised to you during the booking process.
c) It’s your responsibility to inform us of the names of the relevant guests and whether they are adults or children. It’s important we know who are living with us at all times.
d) Please do let us know about the any If you or any special needs one might need in the apartment.
e) For stays more then 89 days, at the point of booking and prior to checking-in to the apartment you will need to inform us of the name and contact details of any previous Landlord of the Occupants. We will request a reference from their previous Landlord and your booking will be conditional on this reference confirming that the occupation of the previous Landlord’s property occurred without breaches of the terms of any agreement between you and that the property was left in a satisfactory condition.
f) A valid photographic identification upon arrival will be requested. The ID must belong to the named person on the booking and be a match to the name of the cardholder who paid for the booking. In the event that ID is not provided or there is not a match to the name on the booking and the name of the cardholder, we reserve the right to refuse the booking.
2) Paying for your Accommodation
a) The payment terms relating to your specific booking will be advised at the point the booking is made and will be dependent upon the terms set out on the channel you choose to book. This may mean payment is due at the time of placing the booking or when you arrive to check-in to your apartment.
b) When a booking is made with us via the website or over the phone to a member of our team, you will be required to inform us of the valid payment card details you intend to use to pay for your accommodation fees.
c) You will be provided with the option to settle all your accommodation fees in advance or to pay for your accommodation fees on a monthly basis. We will use a recurring card payment to process your monthly payments to us, and you agree that we can do this, including deductions for any additional services you may choose to purchase and any charges resulting from damage to the apartment, whether agreed with you or not.
d) For all the booking made the payments needs to be settled if full prior to commenced/agreement/check in date, unless special agreement is being made with the member of our team who has the authority to approve special payment terms.
e) In the event where you have special monthly payment terms for long stay booking of more then 30 days, we deduct all payments on or around the 1st of the month. In order to do this, your first and last instalment may differ in value. If your booking starts before the 15th day of the month, your first instalment will be for the value of the remainder of that month. If your booking starts after the 15th of the month, your first instalment will be higher as we’ll include the following calendar month in your first instalment. Your last instalment will be the occupation rate multiplied by the number of days from the beginning of the month until your occupancy period ends.
f) All payments will be quoted and processed in GB Pounds Sterling.
g) All the refund will be applied in GB Pounds Sterling. Cloud Apartments accepts no liability for any fluctuations in exchange rates that may occur between the original payment date and the refund date.
3) Using your information
a) The personal details you provide to Cloud Apartments are for the purpose of processing your booking for accommodation. From time to time, we may share your details with third parties; if you would prefer we didn’t do this, please let us know.
b) We work within the guidelines and requirements of the Data Protection Act.
4) Card Handling
a) The valid payment card used to pay for fees must belong to the main Occupant. This occupant must reside in the apartment for the entire occupancy period. If you are booking first time with Cloud Apartments we may ask you to provide proof of ownership of any valid payment card you use to make payment to us. If you’re not able to provide proof of ownership to us, we reserve the right to refuse the booking.
b) The card used to make the booking must be presented at the time of arrival. Where the name on the card does not match the name on the card used to pay for the booking; we reserve the right to refuse the booking.
c) If your accommodation in booked by you company, we may request you ask you to provide a proof of you being employed with that company who booked your accommodations.
d) We may pass your valid payment card details to a third party to process any payments.
e) Debit and Credit card payments will incur a transaction fee . Visa/Master and other major debit and credit card will be charged a fee 2.5%, and all corporate card will be charged a fee of 3% of the total value of each payment made to us. For American Express cards the transaction fee is 2.95%.
5) Third Party Apartments
a) Your apartment is either owned, operated or managed by Cloud Apartments, or belongs to a third party apartment provider.
b) The apartment you have been allocated to may be operated by a trusted third party supplier to Cloud Apartments. You and any occupants or visitors you permit to enter the apartment or building must comply with any rules and regulations set by the third party apartment provider in relation to their apartments and in addition to these terms and conditions and regulations mentioned on this website. Request for Full details of third party apartment provider restrictions.
c) Cloud Apartments acts as an agent on behalf of its third party apartment providers in relation to the accommodation owned or controlled by those third party apartment providers. Reasonable care has been taken that the content of the Cloud Apartments website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on the Cloud Apartments website is published in good faith but you acknowledge that we cannot check the accuracy of all information provided by its third party apartment providers.
d) In case of a conflict between these terms and conditions and any additional terms and conditions these terms and conditions will override. In the case of cancellation or amendment of your booking, the specific policy that applies to your booking will be advised to you during the booking process and in the absence of any specific statement the applicable policy is documented in the Cancellation and Amendment Policy.
6) Contract
a) Your booking is a contract to hold space for you to use within a building we operate, or a building we manage on behalf of someone else or a building that belongs to a third party apartment provider. The contract is formed on the terms and conditions set out in this document, the Cancellation and Amendment Policy, when we email you at the address you provided to us during the booking process to confirm your booking, whether or not you receive that email.
b) Once your first payments are confirmed, you confirm that you accept and will comply with these Cloud Apartments Terms and Conditions.
7) Security Deposit
a) For bookings more than 28 nights, we may ask you to pay a Security Deposit. The Security Deposit will be the equivalent of 28 nights at the occupation rate for the apartment type. We will keep hold of the Security Deposit while you stay with us and we’ll return it within 7 days of your departing, minus any deductions for damages, cleaning, replacement goods, unpaid accommodation or service fees. Failure to pay the requested security deposit will result in your booking being cancelled.
b) We reserve the right to request a security deposit without prior warning, upon the point of check-in. This Accommodation Agreement does not create a tenancy and therefore Cloud Apartments will not register your Security Deposit in an approved Tenancy Deposit Protection Scheme.
8) Cancellation
a) Cancellation terms may differ whether you have booked an apartment in a property owned by Cloud Apartments, an apartment managed by Cloud Apartments on behalf of someone else, or an apartment from a third-party apartment provider.
b) Specific cancellation terms are advised to you during the booking process and confirmed to you in the Booking Confirmation. Your booking under specific types of booking, may be non-refundable or cannot be cancelled altogether. At the time of no specific cancellation policy the Standard Cancellation policy of 14 days shall apply.
c) If you wish to cancel your booking you may do so by writing to Cloud Apartments, 2 Roffe Gardens, Dagenham, London RM8 1AX or by email to hello@Cloudapartments.co.uk.
d) Standard Cancellation Policy: No less than 14 days prior to midday on the day your booking commences.
e) Fail to provide notice, below charges will be levied on your account.
f) 1 – 6 nights –full accommodation fee for your occupancy period, plus the administration fee.
7 nights or greater – A fee equivalent to the accommodation fee for an occupation period of 14 nights at the occupation rate you have been charged, plus the administration fee.
g) In the event of no show (you haven’t checked-in by midnight on the arrival date and you’ve not informed us that you intend to arrive at a later date, we will assume you have cancelled the booking and cancelation charges will apply.
h) Cloud Apartments fully reserve the right to cancel, at its sole discretion, any booking agreement made with us at any time up to the point of Check-In. Once you have moved into the property, if you breach any part of this agreement we will terminate your booking with immediate effect.
9) Amendments to your booking
a) If you would like to extend your booking you need to notify us via email giving us adequate notice, but we cannot guarantee this. If you do not provide us with adequate notice, we might need to accommodate you in another apartment or building or may not be able to accommodate you at all.
b) If we are able to extend your accommodation, we will charge the amount for the extended period of time to the card authorised by you at the time of initial confirmation.
c) If you wish to check-out prior to your booked departure date, then you will remain liable for the full fees for the booked occupancy period at the occupation rate.
d) If you shorten your stay the rate offered at the time of booking may not apply and you will be charged the rate for the shorted length of stay which will be higher then the initial offered rate. Unless you agree to pay for the amended occupancy period at the higher occupation rate, the amendment will be valid or processed.
e) An administration’s fee will be applicable to any amendment to your booking.
f) If you decide to check-out prior to the booked departure date or amend your booking to an earlier departure date, then we will attempt to re-let the apartment. We won’t be required to refund you any money if we are able to let the apartment to an alternate Cloud Apartments occupant.
10) VAT
a) VAT will be applied at the rate in force at the time of invoicing/booking, in accordance with HMRC guidelines if applicable.
11) Occupant Obligations and Apartment use terms:
a) Permission to stay.
b) You or any occupant named at the time of booking by you or booker is or are permitted to stay at a specific type of apartment within a building operated by Cloud Apartments for the occupancy term that you have booked and for any extension agreed between you/booker and Cloud Apartment. This permission is conditional on prompt payment of a fee and subject to appropriate behaviour of the occupant agreed to stay in the specific apartment.
c) Cloud Apartment reserves the right to withdraw permission to stay at very limited notice if need to. Permission to stay in the apartment does not grant you or any other party a right to stay in a specific apartment or create any form of legal interest in the apartment, building, or other property. The permission to stay or the booking confirmation does not create a tenancy in respect of any property.
d) You will be responsible for the behaviour any occupant or other person you allow to enter the building or apartment, whether or not you have notified us of that person’s attendance.
12) Fees
a) All the fees agreed at the time of booking for the occupation of the apartment and use of amenities specific to the allocated building serviced and the fees for any additional services should be paid in advance. If there has been a payment schedule agreed, you agree to ensure adequate funds are available on the card you have provided for the Recurring Card Payment.
b) Your fees you pay are inclusive of all charges of the following utilities: Gas, Council Tax Electricity, Water, TV Licence and Insurance for any items supplied by us. Our insurance does not cover your possessions or those of any occupant. You and the occupant are responsible for the payment of any charges made for use of any other facilities not listed above such as, but not limited to, Cleaning, Full Housekeeping, Upgraded Broadband, Storage Facilities, Satellite TV Gym Membership, Ironing, Dry Cleaning, Parking, Kitchen Packs and any other fees levied by Cloud Apartments for the use of amenities.
13) Use of CLoud Apartments by the Guest or Occupant or allowed visitor.
You agree to use the apartment for residential purposes only and agree not to:
Consume or possess illegal drugs of any nature at the apartment or building premises;
Use the apartment or building for any immoral or illegal purpose;
Run or operate any form of business from the apartment;
Smoke in the apartment or building;
Any actions that may cause damage of the apartment, any utilities or building;
Bring any pets into the building or apartment;
Obstruct any walk ways, corridors or emergency exit in the apartment or building;
Misuse, Damage, or render inoperative any safety equipment, fire safety equipment, or alarm system.
If we above not followed you will asked to vacate the apartment on the same day.
14) You agree
a) To use the apartment and the building in a reasonable and responsible manner at all times.
b) Not to display any items in the windows, or hang items out of the windows, such as signs, laundry, flags, posters etc.
c) To store bicycles in the storage areas provided and not to bring bicycles into the building or apartment at any time. If a bicycle is found to be stored within the apartment, we reserve the right to remove it and place it into the storage area.
d) To adhere to the Fire Safety Notices provided in every apartment, not to tamper with any fire safety equipment provided, never to cover heat or smoke detectors and not to cause false activation of the fire alarm systems.
e) Please not any damage caused to fire safety equipment is a criminal offence and Cloud Apartments will report any occurrence to the authorities and press charges. We will also seek damages for the cost to repair any equipment.
f) Cloud Apartments will levy a charge to you in the event that you cause repeat false activation of the fire alarm system.
g). Cloud Apartments will levy any damages charges or repairs cost in the event of an apartment or its belonging, or any belonging and amenities of the building being damaged or harmed by the guest’s PET.
h) PETs are sole responsibility of their owners and they will be fully liable for their PET’s doing or any harm caused to others or properties. Also for any other action or accidents caused to others properties or human beings.
15) What you should expect at the time of your Arrival
a) Cloud Apartments agrees to provide the apartment to you clean and in good repair and condition. We advise that you check this upon arrival and inform us if you identify any issues with cleanliness or lack of repair. If you do not report any issues within 48 hours of Check-In, then you agree that the apartment is provided in that condition.
16) Fixtures & Fittings
a) You agree to operate all the appliance, fixtures and fittings provided by us in accordance with the instructions manuals. If we have not provided you with instructions or instruction manuals, you must ask for these prior to operating the appliance. Failure to operate the appliances as per the instructions may result in damage to the appliance, which we will hold you responsible for. You agree to look after them and return them back to us, at the end of the booking, in good condition.
b) You are not permitted to fix anything to the walls of the apartment. If you wish to fix anything to the walls of the apartment, please speak to the Guest Services team who will provide a member of our maintenance team to help you.
c) Reporting Repairs - You agree to promptly report any items within the apartment or building that require repair, to us. You also agree to take action or act as soon as you become aware of a problem to minimise its effects and prevent it becoming worse. In the event that an unreported issue worsens and causes damage, you agree to compensate us for any losses we may suffer.
d) Guests are not permitted to make any repairs or instruct another party to make any repairs to the apartment. If you make a repair or instruct another party to make a repair on your behalf, then you will be liable for any defects in materials or workmanship which reduces the apartment below the standard it was in at the start of the booking and for any costs or expenses we incur in checking the quality and suitability of any repair you have made. If we are made aware at any time that repairs or alterations have been made to the apartment we will terminate this agreement with immediate effect.
e) If once you have vacated the apartment, we identify a required repair that you have not reported to us, we will assume this to be damage due to negligence or carelessness and charge you accordingly.
17) Ventilation - You will keep the apartment properly ventilated to ensure that there is no build-up of damp or moisture or of cooking smells, smoke or grease.
18) Cooking
a) You will use the cooking facilities provided with reasonable care and according to the manufacturer’s instructions so as not to cause damage to the apartment, building or any fixtures and fitting and so as not to cause fire or smoke alarms to be activated.
b) Deep fat fryers are strictly prohibited
c) All cooking must be carried out with proper ventilation using the provided equipment so as not to cause odours to remain in the apartment. Where odours from cooking remain after your departure, we may charge you for professional services to help remove them.
19) Refuse/Waste - You will dispose of all rubbish and waste promptly using the facilities provided. You will not dispose of waste or rubbish in any system not designed for this. In particular you will take care to avoid blocking of or damage to drains or sanitary appliances by seeking to dispose of inappropriate items or abrasive, corrosive or hazardous substances. Appropriate refuse disposal areas are provided in all properties, the Welcome Guide in your apartment will detail the location of these.
20) Cleaning
a) You will keep the apartment clean and tidy and will bear primary responsibility for its condition on your departure.
b) If there has been a breach of agreement or T’s and C’s by keeping animals within the apartment or smoking, then specialist cleaning will be required, and any costs incurred will be levied against your account.
21) Condition upon your departure
a) At the end of your booking or at the time check out you agree to removing all occupants or other persons, all possessions and rubbish from the apartment and building and leaving the apartment and its fixtures and fittings in the same good clean condition it was provided to you at Check-In. We recognise that over time the condition of some areas may deteriorate due to wear and tear; we will be fair about this.
b) If upon your departure, we identify any Cloud Apartments property is missing we will seek damages from you to cover the cost of replacing such items. We will also inform the Police and press charges.
c) If you or any other occupant leave any property behind which is bulky or not easily portable, then you shall be liable for an on-going licence fee until such time as we can remove the property and you shall also be liable for any costs we might incur in removing or storing this property.
d) If you leave any other item behind that Cloud Apartments deem as high value, such as jewellery or electronic goods, we shall attempt to contact you to arrange collection. You shall be liable for any storage costs we might incur in storing it for you and you agree that if any item is not claimed within 7 days of your departure or you are not contactable during this time then it shall be deemed abandoned and we can sell or dispose of it at our sole discretion with us retaining any proceeds of any sale to offset our storage and administrative costs. Please contact Guest Services for enquiries relating to any item which has been lost or you may have left behind.
e) Food items or perishable goods will be disposed of immediately upon Cloud Apartments becoming aware, Cloud Apartments will not store or save any such items for guests under any circumstances.
f) We will notify you within 1 week of your departure of any damage and additional cleaning required and the charges for repairs, replacement and work required. We will reference the inventory and condition report that was undertaken prior to your arrival. Where possible, photographic evidence will also be supplied. If an apartment is vacated in such a condition that repairs and cleaning will make the apartment uninhabitable for more than 48 hours, an extra charge equivalent to 48 hours occupation will be made.
22) Compensation
a) You agree to compensate us for any cleaning or decoration of the apartment or building required, any losses we might suffer, or any fees or charges we have to pay, including compensation to other persons staying in the same building, caused by failure to fulfil any of your obligations in this agreement.
23) Noise & Nuisance
a) You agree not to cause excessive noise in the apartment above and beyond that which might reasonably be expected due to its anticipated use as a residential premise. You agree to use the apartment in a manner which does not cause a nuisance to other persons residing in other apartments in the same building or in nearby buildings and not to obstruct, harass, cause a nuisance to, or inconvenience any person residing, working for or on behalf of Cloud Apartments, or carrying out their lawful business in the building or immediate area.
b) We operate a zero-tolerance policy to any amplified noise after 11pm. We will terminate this agreement/booking with immediate effect if any occupant or invited visitor is found to be causing excessive noise.
c) We operate a strict policy against parties or gatherings in our buildings and apartments. Any substantial complaint or a party will result in any visitors involved in the party being asked to leave and will lead to termination of your booking with immediate effect.
24) Visitors & Overnight Guests
a) Cloud Apartments operates a strict security policy to ensure the health, safety and welfare of all our occupants and staff. During all times the safety and behaviour of any visitor or overnight guest remains the responsibility of the occupant. For the avoidance of doubt any breach of the terms of this licence by a visitor will be the responsibility of the occupant who allowed the visitor into the building or apartment and the occupant will be treated as being in breach of this licence/agreement/booking. We reserve the right to ask non-resident guests to leave at any time.
b) Overnight guests are allowed, but the total number of guests in the apartment at any time cannot exceed the maximum number of guests allowed to stay in the apartment. The maximum occupancy of an apartment is communicated at the time of booking.
25) Occupants - You agree not to change the number or identity of occupants without first notifying Cloud Apartments.
26) Security – You will take care to ensure the security of the apartment and building by;
a) Taking care of access keys, tokens or codes and not giving them to persons who are not agreed with us to be occupants;
b) Ensuring your apartment door is locked every time you leave the apartment;
c) Not propping or holding open external doors, windows, and other forms of access to the building and apartment when you are not supervising them.
27) Advertising - You agree not to display any form of sign or logo that is visible from the exterior of the apartment or building and not to use the apartment or building, its address or location in any form of advertising or promotional material.
28) Access - Throughout your stay we or a contractor permitted by us may need to enter your apartment. We will aim to provide you with at least 24 hours’ notice of our intention to access your apartment and where possible to access your apartment during normal working hours, however this may not always be possible.
29) Staff - We will not tolerate any harassment, abuse, or violence toward any member of our staff, our third-party apartment providers and their staff, or any of our suppliers or contractors. Anyone found to be threatening or harassing a member of our staff will have their booking/agreement terminated and we will report the matter to the Police.
Cloud Apartments Obligations:
30) Apartments, Structure, Building Repairs.
a) We and any third party apartment provider agree to provide you with accommodation of at least the standard and size you have booked or, if this is not available, such accommodation of a higher quality and larger size as we shall decide in our sole discretion, at the location you have specified or another location with similar amenities within 4 miles of your booked location. We do not agree to provide you with a specific apartment within the location. If there is any downsize of your apartment any difference fee will be reimbursed to you.
b) We agree to provide you with functioning cooking and washing facilities in your apartment.
c) We will ensure that your apartment is cleaned to a high standard and that the apartment and all fixtures and fittings are in good repair before allocating it to you.
d) We will conduct regular visits to the apartments to check the condition of the apartment, no less than every quarter. We will provide written or verbal notice of our intention to visit your apartment 48 hours prior to the visit taking place.
e) We will keep in good repair and proper working order:
the fabric
the utilities and conduits for the provision of water, gas, sanitation, drainage and electricity;
any appliances, furniture, fixtures or fittings we have supplied
f) We are not liable for any repair until it has been notified to us. We are entitled to a reasonable time to make any repair that is required having regard to its seriousness., your circumstances, the time of day, any public holidays, and the availability of necessary parts. Where we cannot make a repair in a reasonable time we are entitled to require you to move to an alternate Cloud Apartments accommodation.
g) We will not be obliged to repair or replace anything that has been damaged or destroyed due to your negligence, carelessness, or misuse or that of any occupant or guest or visitor you or an occupant have invited into the building or apartment. If we do repair or replace any such items we will charge you the full cost.
31) Miscellaneous
a) Termination - We may terminate this the Booking/agreement at any time where you are in breach of any part of this agreement/Booking T’s and C’s or any other agreement made with Cloud Apartments or a supplier of services provided in relation to your occupation of the apartment. You may terminate this booking only in accordance with the terms of the early departure and cancellation provisions in the Accommodation Agreement with Cloud Apartments.
b) In the event of Landlords requesting access to the property for viewing during the time of notice being serviced or for any inspection, the current guest or tenant will be notified 24 hr in advance. If it’s inconvenient, a suitable time will be arranged with the guest or current tenant.
c) Notice - Any notices required under this agreement will be sufficiently served if emailed by us to you at the email address provided on booking or by you to us if sent to Cloud Apartments Limited, 2 Roffe Gardens, Dagenham, London, RM8 1AX or hello@Cloud apartments.co.uk
d) Collateral Agreements - This licence is granted subject to the booking, cancellation, and extension provisions contained in the Accommodation Agreement you have entered into with us.
e) Valuables, security and storage - If needed a safe-deposit box is available in the GuestHouse for all guests. The management is not responsible for lost items. Please lock the doors when you leave. Guests retain final responsibility for their own safety and security. Keep rooms locked at all times when absent.
f) Definitions and Interpretations - This licence shall be subject to the definitions and interpretations contained in this document.
g) Feedback and Complaints - You can contact us via the Guest Services teams, by emailing Guest Services on guestservices@cloudapartments.co.uk or in writing to Cloud Apartments Limited, 2 Roffe Gardens, Dagenham, London, RM8 1AX.